1. Introduction

Welcome to HCEM Pump ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit hcempump.com or interact with our advertisements, including Facebook Lead Ads.

2. Information We Collect

When you request a quote, fill out a contact form, or interact with our social media advertisements (such as Meta/Facebook Lead Ads), we may collect:

• Full Name
• Email Address
• Phone Number
• Company Name / Aquaculture Farm Type
• Any other information you choose to provide regarding your equipment needs

3. How We Use Your Information

We use the information we collect strictly for B2B communication and service delivery:

• Process your inquiries and provide customized equipment quotes (e.g., Aquaculture Oxygen Systems)
• Communicate with you via email, phone, or WhatsApp regarding your request
• Send technical specifications and industry-related updates (opt out at any time)
• Improve our products, marketing, and customer service

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted internal sales engineers and CRM systems necessary to process your inquiry and deliver our services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.

6. Your Privacy Rights (GDPR & CCPA)

Depending on your location (European Economic Area or California), you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your personal data

7. Contact Us

Questions about this policy? Reach us at:
info@hcempump.com